These Terms & Conditions (“Terms”) govern your use of the website https://hlawholesale.co.uk (the “Website”) and your relationship with HLAwholesale (“we”, “us”, “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not accept these Terms, you must stop using the Website.

If you have any questions regarding these Terms, please contact us.

Use of the Website

By using our Website, you confirm that you accept these Terms and agree to comply with them. You must use the Website in a lawful manner and not in any way that infringes the rights of others or limits their use and enjoyment of the Website.

Changes to These Terms

We reserve the right to amend or update these Terms at any time. Any changes will take effect once published on the Website. You are responsible for reviewing the Terms regularly to stay informed.

We may also change, suspend, or withdraw any part of the Website without notice where necessary. We will not be liable for any loss or inconvenience resulting from such changes.

Accounts and Registration

If you create an account on our Website, you must ensure that all information provided is accurate, up to date, and complete. You must not provide false information or impersonate another individual.

You are responsible for maintaining the security of your account details. If you require assistance with your account, please contact us.

Privacy

We process personal data in accordance with our Privacy Policy. When placing an order, we may collect information such as your name, contact details, billing and delivery address, and payment information for the purpose of fulfilling your order.

Security and Fraud Prevention

To protect our customers and our business, we may carry out reasonable security, validation, and fraud prevention checks. By using the Website, you consent to such checks being undertaken.

All personal data is handled in line with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Acceptable Use

You must not misuse the Website by knowingly introducing viruses, malicious code, or by attempting unauthorised access to the Website, servers, or associated systems.

You are responsible for ensuring that your devices are protected with appropriate security and antivirus software.

Indemnity

You agree to indemnify and hold harmless HLAwholesale, its owners, employees, and partners from any claims, losses, liabilities, or expenses arising from your breach of these Terms or misuse of the Website.

Third-Party Links

The Website may include links to third-party websites for your convenience. We do not control these websites and accept no responsibility for their content, policies, or practices. Accessing third-party websites is done entirely at your own risk.

Orders

All orders are subject to acceptance and availability. By placing an order, you make an offer to purchase. A binding contract is formed only when goods are dispatched or digital content delivery is confirmed.

If an item becomes unavailable, we will notify you and offer an alternative product, the option to wait for restock, or a full refund.

Responsibility for goods passes to you upon delivery to the address provided. We are not responsible for delivery issues caused by incorrect or incomplete address details.

Delivery

Some deliveries may require a signature. If you request delivery to a safe place, this is done at your own risk.

If you believe your order has not arrived, please notify us within a reasonable timeframe by contacting us.

Cancellation Rights

If you are purchasing as a consumer, you may have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations.

Further details regarding cancellations and returns can be found in our Refund & Returns Policy.

Prices and Payment

All prices are displayed in GBP (£) and include VAT where applicable. Prices may change at any time; however, changes will not affect orders that have already been accepted.

Where international delivery is offered, any applicable import duties, taxes, or charges are your responsibility.

Payment must be authorised and successfully processed before dispatch. If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

Eligibility to Purchase

To place an order, you must be at least 18 years old and legally capable of entering into a binding contract under English law.

Intellectual Property

All content on the Website, including text, images, logos, branding, and design, is owned by or licensed to HLAwholesale and is protected by intellectual property laws. Content may be used for personal, non-commercial purposes only.

Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence or fraud.

To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses, including loss of profits, business, or data.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver

Any failure by us to enforce a right or provision under these Terms shall not constitute a waiver of that right.

Entire Agreement

These Terms constitute the entire agreement between you and HLAwholesale regarding your use of the Website.

Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

Food and Perishable Items

Where applicable, we aim to provide accurate product and allergen information. You should always review product packaging upon delivery.

We are not responsible for issues arising from improper storage after delivery or circumstances beyond our reasonable control.

Competitions and Promotions

Any competitions or promotions operated by HLAwholesale will be subject to separate terms and conditions published at the time of the promotion.

Reviews and User Content

By submitting reviews or other content, you grant HLAwholesale a non-exclusive, royalty-free, perpetual licence to use that content for marketing, promotional, and operational purposes.

Multibuy Offers

Where multibuy promotions apply, refunds may be adjusted if returned items affect the qualifying offer.

Free Gift Promotions

Free gifts are subject to availability and may be substituted where necessary. Free gifts cannot be purchased separately and must be returned if supplied in error.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.