At HLAwholesale, we aim to provide a positive shopping experience and ensure customer satisfaction with every purchase. We offer a 14-day returns policy, meaning you have 14 days from the date you receive your order to request a return.
To qualify for a return, items must be unused, in their original condition, and returned in their original packaging where applicable.
Due to their nature, certain items cannot be returned. These include perishable goods, hygiene-sensitive products, hazardous materials, and flammable substances.
Additional non-returnable items include gift cards, downloadable or digital products, and selected health or personal care items.
A valid receipt or proof of purchase is required for all returns. Please do not send returned items directly to the manufacturer.
Partial Refunds
In some circumstances, only partial refunds may be issued. This may apply where items show signs of use, are returned damaged or incomplete for reasons not due to our error, or are returned outside the 14-day return period.
Opened media, software, or other sealed products may also qualify for partial refunds only.
Refunds
Once your return has been received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed and credited back to your original method of payment within a reasonable timeframe. Processing times may vary depending on your payment provider.
Late or Missing Refunds
If you have not yet received your refund, please first check your bank account or payment statement.
If the refund is not visible, contact your card issuer or payment provider, as processing times can vary.
If the issue remains unresolved, please contact your bank. Should you still need assistance after completing these steps, please contact us.
Sale Items
Only items purchased at full price are eligible for a refund. Sale or discounted items are non-refundable unless they are faulty or were supplied incorrectly.
Exchanges
We replace items only if they are defective or damaged. If you require an exchange for the same item, please contact us with your order details.
Gifts
If an item was marked as a gift and shipped directly to you, a gift credit equal to the value of the returned item will be issued once the return is received.
If the item was not identified as a gift, any refund will be issued to the original purchaser.
Returning Items
Before returning any item, please contact us to obtain return instructions.
Customers are responsible for return shipping costs. Original delivery charges are non-refundable unless the item is faulty or was supplied in error.
Delivery times for exchanged items may vary depending on your location.
For higher-value returns, we recommend using a tracked or insured delivery service. We cannot guarantee receipt of returned items that are not sent using a tracked service.
Need Help?
If you have any questions regarding refunds or returns, please contact us.