Privacy Policy
HLAwholesale is committed to safeguarding your privacy and managing your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our website.
For the purposes of UK data protection legislation, HLAwholesale (“we”, “us”, “our”) acts as the data controller for any personal data collected through our website https://hlawholesale.co.uk.
Information We Collect
We collect personal information that you provide to us directly, as well as certain information that is collected automatically when you use our website.
This information may include your name, email address, telephone number, billing and delivery addresses, account details, order and payment information, records of correspondence, and any details submitted through contact forms, promotions, surveys, or competitions.
We also collect technical and usage information such as IP address, browser type, device data, pages viewed, and interactions with our website and emails, using cookies and similar tracking technologies.
How We Use Your Information
Your personal data is used only where permitted by law and for legitimate business purposes. This includes processing and fulfilling orders, managing customer accounts, providing customer support, and responding to enquiries.
We may also use your information to personalise your experience, improve our website and services, conduct internal analysis, send cart or order-related reminders, detect and prevent fraud, and meet legal or regulatory requirements.
Legal Basis for Processing
We process personal data under one or more lawful bases, including the performance of a contract, your consent, our legitimate business interests, or where required to comply with legal obligations.
Marketing Communications
Where allowed by law, we may send marketing communications via email, SMS, telephone, or post. These messages may include information about products, offers, promotions, and updates from HLAwholesale.
You may opt out of receiving marketing communications at any time by using the unsubscribe link provided in our messages or by contacting us directly. Please note that opting out of marketing will not affect essential service communications such as order confirmations or delivery notifications.
Sharing Your Information
We only share your personal data with trusted third parties where necessary to operate our business. These may include payment service providers, delivery and logistics partners, hosting and IT service providers, marketing platforms, professional advisers, and fraud prevention services.
We may also disclose information to regulatory bodies, law enforcement authorities, or other parties where required by law. We do not sell or trade your personal data.
International Transfers and Data Retention
Some of our third-party service providers may process personal data outside the United Kingdom or the European Economic Area. Where this occurs, appropriate safeguards are implemented to ensure your data remains protected in line with applicable data protection laws.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, accounting, and reporting obligations.
Data Security
We implement suitable technical and organisational measures to protect your personal data, including secure servers, encryption where appropriate, and restricted access controls. All payments are handled through secure and compliant payment systems.
Although we take reasonable precautions to protect your information, no method of transmission over the internet is completely secure.
Children’s Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect or process personal data relating to children.
Cookies
We use cookies and similar technologies to ensure our website operates correctly, analyse traffic, improve performance, and deliver relevant content and advertising where permitted.
You can control cookie preferences through your browser settings or any cookie management tools available on our website. Cookies do not store sensitive payment details or passwords.
Your Rights
You have the right to access your personal data, request corrections, request deletion in certain circumstances, restrict or object to processing, request data portability, and withdraw consent where processing is based on consent.
If you wish to exercise your rights or have any questions regarding this Privacy Policy, please contact us.